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Germicidal UV Air

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WARRANTY INFORMATION CENTER

Want to learn more about our warranty procedures?
We made this page to inform our customers how simple the process works!

UV AIR PURIFIERS & UV AIR CLEANERS

The majority of our ultraviolet light air purification products carry a warranty of 10 years. Warranty length information is available on the product information pages. Should you own a UV power supply device manufactured by CaluTech and any issue arises with that product we will repair or replace that unit free of charge (free of charge means we pay shipping back to you and pay for any repair or replacement necessary but we do not cover costs associated with removal or re-installation of the product where necessary, or packaging for shipping back to us).

CLICK HERE TO SEE AN EXAMPLE WARRANTY

IF YOU ARE HAVING A PROBLEM WITH A CALUTECH MANUFACTURED PRODUCT:

IF YOUR LIGHTS GO ON FOR A FEW SECONDS, OR A FEW MINUTES, AND SUDDENLY SHUT OFF, IT'S TIME TO REPLACE THE UV LAMPS, IT IS NOT A PROBLEM WITH THE UNIT ITSELF. IF THE UV LAMPS DO NOT LIGHT UP AT ALL BE SURE YOU HAVE REPLACED THE UV LAMPS IF THEY ARE OLD. IF REPLACING THE UV LAMPS DOES NOT CORRECT THE PROBLEM CONTACT US AS EXPLAINED BELOW...

SEND AN EMAIL TO WARRANTY at CALUTECH.COM WITH THE WORDS: WARRANTY CLAIM IN THE SUBJECT LINE AND EMAIL US THE SERIAL NUMBER (bar code number on your unit), YOUR NAME & ADDRESS, (OR COMPANY NAME), YOUR CONTACT PHONE NUMBER, ESTIMATED PURCHASE DATE AND INVOICE NUMBER (IF AVAILABLE). ALSO INCLUDE A DESCRIPTION OF THE PROBLEM.

Next, send your system to us (power unit only, no lamps) by USPS or UPS, or FedEx, etc. - your choice. Send it to:

Calutech, Inc
Attn Warranty Claims
15646 S 70th CT
Orland Park, IL 60462

NOTE: NEVER RETURN UV BULBS TO US, JUST THE PRODUCT / UV DEVICE ITSELF.

ONCE WE RECEIVE THE PRODUCT WE WILL REPAIR OR REPLACE AT OUR EXPENSE AND SHIP IT RIGHT BACK TO YOU FREE OF CHARGE, USUALLY BY UPS AND USUALLY THE SAME DAY IT IS RECEIVED. DURING PEAK TIMES IT MAY TAKE UP TO 3 BUSINESS DAYS TO BE SHIPPED. WE'LL ALSO EMAIL YOU THE TRACKING NUMBER SO YOU CAN TRACK THE PACKAGE WHILE ON ITS WAS BACK TO YOU.

IT'S THAT EASY!

NO RMA OR RETURN AUTHORIZATION NUMBERS NEEDED, NO FIGHTING WITH CUSTOMER SERVICE REPS ABOUT WHETHER YOUR COVERED OR NOT, NO HASSLES OR PROBLEMS. JUST SEND AN EMAIL & SEND IT IN, THAT'S IT!

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