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Germicidal UV Air

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UV AIR LIGHTS


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RETURN AIR PURIFIERS

Need to return air purifiers for refund?
It's an easy process if you ordered the wrong product!

UV AIR PURIFIERS & UV AIR CLEANERS

The ultraviolet light air purification products carry a return policy of 30 days from order date. Custom made / modified products are not returnable. After you receive your item, if you discover the item will not work in your home (rare) or for whatever reason you need to return it, and 30 days has not passed since you ordered, just follow these guidelines:

IF YOU ARE RETURNING A CALUTECH PRODUCT

SEND AN EMAIL TO SALES2 at CALUTECH.COM WITH THE WORDS: RETURN CLAIM IN THE SUBJECT LINE WITH YOUR NAME (OR COMPANY NAME), INVOICE / ORDER NUMBER AND YOUR CONTACT PHONE NUMBER. ONCE YOU SEND THE EMAIL SEND THE ITEM TO THE ADDRESS BELOW...

After emailing us above, Return the item by shipping it to:

CaluTech Product Returns
15646 S 70th CT
Orland Park, IL. 60462-5108

NOTE: RETURN UV BULBS PACKED THE SAME WAY YOU RECEIVED THEM, IN THE PROTECTIVE TUBE SO THEY ARE NOT DAMAGED DURING SHIPPING. IF BULBS ARRIVE BROKEN THEY WILL BE DEDUCTED FROM THE REFUND.

ONCE WE RECEIVE THE PRODUCT WE WILL INSPECT IT TO VERIFY EVERYTHING IS IN PLACE. THE PRODUCT CANNOT BE A USED PRODUCT. IF THE PRODUCT HAS BEEN USED OR INSTALLED THE AMOUNT OF CREDIT WILL BE REDUCED AS FAIR MARKET VALUE IS CALCULATED. IF THE PRODUCT HAS NOT BEEN USED AND IS STILL IN BRAND NEW CONDITION (SEALED IN THE PACKAGING) A FULL CREDIT WILL BE ISSUED LESS A 10% RESTOCKING FEE WHICH COVERS THE RESTOCKING OF THE PRODUCT IN THE WAREHOUSE, THE RE-ADDITION TO THE INVENTORY SYSTEM, AND THE ORIGINAL SHIPPING & HANDLING COSTS ASSOCIATED WITH THE ORIGINAL ORDER. THE REMAINING CREDIT WILL BE CREDITED BACK TO THE CARD USED FOR THE ORIGINAL ORDER. IF PAYMENT WAS CASH OR CHECK THE REFUND WILL BE ISSUED AS A CHECK MAILED TO YOUR BILLING ADDRESS. ALLOW 4 TO 6 WEEKS FOR CHECK IN THE MAIL REFUNDS.

IT'S THAT EASY!

NO RMA OR RETURN AUTHORIZATION NUMBERS NEEDED, NO FIGHTING WITH CUSTOMER SERVICE REPS, NO HASSLES OR PROBLEMS. JUST SEND AN EMAIL & SEND IT IN.

click here for product warranty claim procedures

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